The project is aimed at changing the reception service as a concept. Automation and application of advanced technologies in the hospitality industry.
The self-check-in kiosk project is an innovative solution developed by Yandex to optimize and improve the guest check-in process at hotels. It offers revolutionary solutions to automate and ensure smooth operation of the registration system, while ensuring security and ease of use. This project remains at the forefront of technology innovation and offers state-of-the-art solutions for the hospitality industry.
Innovative Self-Check-In Kiosk Project
The self-check-in kiosk project is an innovative solution developed by Yandex to optimize and improve the guest check-in process at hotels. It offers revolutionary solutions to automate and ensure smooth operation of the registration system, while ensuring security and ease of use. This project remains at the forefront of technology innovation and offers state-of-the-art solutions for the hospitality industry.
Innovative Self-Check-In Kiosk Project
The main goals and tasks of the project included developing the user interface for the kiosk, designing user paths, establishing the service's brand identity, and seamlessly integrating it into the Yandex ecosystem, including adding certain features to Yandex services, as well as creating promotional materials. Among the tasks were problem analysis, development of various concepts and user paths, and handling edge cases.
Main Goals and Project Tasks
The design concept of this project was built around creating an intuitive and visually appealing self-registration kiosk interface, with a focus on minimizing customer wait times and ensuring ease of use. Attention was paid not only to aesthetics but also to functionality to provide convenience in interaction and enhance the overall guest experience, ensuring accurate execution of all stages of the check-in process.
Design Concept
The design concept of this project was built around creating an intuitive and visually appealing self-registration kiosk interface, with a focus on minimizing customer wait times and ensuring ease of use. Attention was paid not only to aesthetics but also to functionality to provide convenience in interaction and enhance the overall guest experience, ensuring accurate execution of all stages of the check-in process.
Design Concept
When designing the self-check-in kiosk interface, various usage scenarios were considered, including situations where guests from the same room check in at different times. Functionalities were developed to enable separate check-ins for each member of the group while maintaining shared information about the reservation and room. The interface was designed to provide convenience and intuitive usability for all user categories, while also minimizing the time required to complete the self-check-in process.
Self-Check-In Kiosk
Role
Lead UI/UX
Tasks
Development of the concept, workflow and interface of a self-check-in kiosk for the MetaMoscow hotel, as well as consulting the Yandex team on AI issues, plus create of promo materials.
Implementation
We remove the receptionist from the guest check-in process by introducing a CRM system and a kiosk with an AI function. The key task is to anticipate all edge cases and maintain all the necessary functionality for a guest to check in. An important aspect is clear and friendly communication, as well as the provision of all the information that will be necessary upon check-in. Critical business objectives include maintaining speed of guest service and complying with all legal obligations.
Some photos of the work process:
When creating the service identity, I aimed to develop an attractive and modern visual image that reflects the uniqueness and professionalism of the brand, while also conveying a sense of warmth, homeliness, and comfort despite the journey. This involved designing a logo, selecting a color palette, and defining an overall style that aligned with the project's concept and goals. Every aspect of the design was carefully crafted to ensure consistency in visual identity and leave a lasting impression on users.
Identity
A set of color palettes was developed for both the interior design of the rooms and for digital communication with guests, including communication through furniture items and digital and paper media. When creating the palettes, special attention was paid to the mood being created and communication with guests through various items.
Service Palettes
Significant changes have been made to the online hotel booking process on regular webpages and in the personal account on Yandex.Travel. Additionally, various promotional materials have been developed, including some examples presented below.
Web
More Works
Creation of system design and UI kit, complete redesign of the platform and development of new features
Creation of design concept. Creation of interfaces for self-service terminal, smart fridge, software for chefs and other internal systems of the company
Work on industrial design, creation of a self-service terminal interface and other internal services of the company
Creation of a mobile application and web platform for assessing the quality of crab meat. The mobile application received an award
The identity and basic principles of interface construction were developed. A MVP version of the service was developed to test business hypotheses
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